Hurricane Windows of Miami

Refunds Policy

Impact Windows and Doors

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Unfortunately, we can’t offer you a refund or exchange once the product has been ordered. To be eligible for a refund, your item must be damaged from the manufacturer and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Only regular priced items may be refunded; unfortunately sale items cannot be refunded.


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at


Hurricane Windows of Miami offers delivery to Florida and neighboring states including to Miami-Dade County, Broward County, Palm Beach County and Monroe County.

Delivery costs are non-refundable. If you receive a refund, the cost of Delivery will be deducted from your refund.